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Travel & Umrah

Package inquiries, group pricing, booking confirmations — zero manual coordination.

Travel agencies and Umrah operators receive high-volume WhatsApp inquiries with complex requirements: group sizes, dates, hotel preferences, and visa inclusion. Sellatrix handles catalog browsing, package comparison, and booking initiation — without a single manual reply.

Family Books an Umrah Package for Ramadan

Customer

I need an Umrah package for 4 people, Ramadan, 10 nights, 5-star hotel.

AI Agent

Here are our Ramadan Umrah packages for 4 guests — 10 nights, 5-star: 1. Premium Makkah — Fairmont, Haramain rail included — SAR 8,800/person (SAR 35,200 total) 2. Royal Package — Hilton Makkah, breakfast, visa included — SAR 9,500/person (SAR 38,000 total) 3. Elite Group — Swissôtel, guided tours, visa + flights — SAR 11,200/person (SAR 44,800 total) Which would you like details on?

browseCatalog → filtered by group size + season + hotel class → 3 packages with group totals

Customer

Tell me more about the Royal Package.

AI Agent

Royal Umrah Package — 10 Nights Ramadan ✅ Hilton Makkah (300m from Haram) ✅ Daily breakfast ✅ Return flights from Riyadh ✅ Visa processing ✅ Airport transfers Total for 4 persons: SAR 38,000 Shall I reserve this package?

lookupProduct → full package detail with group total calculated

Customer

Yes, let's book it.

AI Agent

Royal Umrah Package — 10 nights Ramadan 👥 4 persons | 💰 SAR 38,000 A travel specialist will contact you within 2 hours to collect passport copies and arrange the 25% deposit.

placeOrder initiated → escalateToHuman for document collection + payment

< 2 hrs

Average time from inquiry to confirmed booking

How Sellatrix Handles This

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Group Package Pricing

Catalog returns per-person and group totals automatically based on party size. No manual calculation — buyers see the exact number for their group.

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Comparison by Preference

Multiple packages filtered by dates, hotel class, inclusions, and budget. Buyers compare in-chat, not across multiple browser tabs or waiting for a callback.

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Booking Initiation & Handoff

Sellatrix captures package selection and booking intent, then hands off cleanly for document collection and payment — full conversation context preserved.

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Seasonal Follow-up

Inquiries that did not convert get intelligent follow-up timed to seasonal triggers — Ramadan reminders, early-bird offers, availability alerts.

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