← Use Cases
🍔

Food & Delivery

Menu questions, allergies, order tracking — handled without a single human agent.

Food customers ask about ingredients, want meal recommendations, track their delivery, and sometimes need to cancel. Sellatrix's deterministic tools handle the full order lifecycle on WhatsApp.

Customer Orders a Meal and Tracks Delivery

Customer
What's in the spicy chicken burger? I'm allergic to dairy.
AI Agent
The Spicy Chicken Burger contains: chicken breast, jalapeño sauce, pickles, lettuce, brioche bun. No dairy ingredients. It's SAR 35.
Product lookup → full ingredient details returned
Customer
Great, I want 2 of those and a large fries.
AI Agent
2× Spicy Chicken Burger (SAR 70) + 1× Large Fries (SAR 15) = SAR 85. Confirm order?
Order placement → multi-item cart → awaiting confirmation
Customer
Yes please.
AI Agent
✅ Order #2034 confirmed! Estimated delivery: 25–35 minutes. I'll update you when it's on the way.
Order created → delivery tracking active
~25 min
Typical order-to-delivery WhatsApp flow

How Sellatrix Handles This

Ingredient-Level Lookup

Product detail lookup returns full product details including ingredients, allergens, and nutritional info — whatever your catalog stores.

Multi-Item Orders

Customers can add multiple items in one message. Sellatrix parses the cart, presents a summary, and waits for confirmation.

Order Status Tracking

Real-time order tracking retrieves live status. Customers ask "where is my order?" and get an immediate answer.

Broadcast Campaigns

Send Ramadan and seasonal offers to your full delivery contact list.

Ready to see Sellatrix close a WhatsApp sale?

Book a 30-minute live demo with your own catalog data.