← Use Cases
🛍️

Retail & E-commerce

From "do you have this in blue?" to confirmed order — in one conversation.

Retail customers ask about variants, check stock, compare prices, and place orders. Sellatrix handles every step with deterministic tools — no hallucinated inventory, no missed confirmations. When a discount applies, it appears at every step automatically.

Customer Orders an iPhone 15 with Loyalty Discount

Customer
Do you have the iPhone 15 Pro 256GB in Black Titanium?
AI Agent
Yes! iPhone 15 Pro 256GB — Black Titanium — SAR 4,399. 🎉 Loyalty discount: save SAR 440 (10%), pay only SAR 3,959. Shall I place an order?
Lookup → discount resolved from rule engine → savings highlighted
Customer
Yes please.
AI Agent
iPhone 15 Pro 256GB — Black Titanium × 1 Unit: SAR 4,399 | Discount: −SAR 440 | Total: SAR 3,959 What is your delivery address?
Checkout started → awaiting_address → discount reinforced in price breakdown
Customer
Al Olaya, King Fahad Rd, Riyadh.
AI Agent
Got it! Total to pay: SAR 3,959 (includes −SAR 440 discount). Choose a payment method: • Cash on delivery • Credit / debit card • STC Pay
awaiting_payment → discount carried through to payment step
Customer
Cash on delivery.
AI Agent
iPhone 15 Pro 256GB — Black Titanium Delivery: Al Olaya, Riyadh | Payment: Cash on delivery Total: SAR 3,959 ✅ (saved SAR 440) Confirm order?
confirm_final → full breakdown with discount, awaiting final yes
Customer
Yes!
AI Agent
✅ Order #7812 confirmed! Estimated delivery: 1–2 business days. Enjoy your new iPhone!
Order created → discountAmount + discountLabel stamped on order record
< 60s
Average time to confirmed order

How Sellatrix Handles This

Smart Discount Engine

Discounts are resolved deterministically at product lookup and carried through every checkout step — address, payment, and final confirmation all show the same breakdown.

Variant Disambiguation

When a customer says "the black one," Sellatrix stores pending context and asks the minimum follow-up question — not a wall of options.

Budget-Aware Browsing

Smart catalog search filters by budget. Customers say "under SAR 500" and get relevant results only — with any applicable discounts shown inline.

Repeat Customer Recognition

Returning buyers get a pre-filled order. Address and payment method are remembered — one confirmation message instead of four collection turns.

Broadcast Campaigns

Announce flash sales and new arrivals to every customer who has ever messaged you.

Ready to see Sellatrix close a WhatsApp sale?

Book a 30-minute live demo with your own catalog data.